Resources
These are just a few helpful hints that may be of benefit.
They are mentioned because they have already been seen to be of benefit.
Ambulance Costs
Beware !!
Return ambulance transportation, back to Silverado, is not an emergency and may not be covered by insurance!
If the unfortunate event arises when a Loved One is taken to the hospital, via an ambulance, the transportation is usually covered by insurance.
However; upon discharge the question looms of how to return to Silverado.
Care Conference
Preparation for your upping Care Conference :
You will be contacted to schedule a Care Conference. Take steps to prepare yourself and be better informed about your Loved Ones’s care.
Review the “Nurse’s Notes”:
Legalities do not allow the printing of Nurse’s Notes
These must be reviewed, in person, with the Director of Health Services
Request from the nurse:
“Medical Information”
Medication list (aka: “Physicians Order Review”)
“Service Plan Detail”
Make sure you understand all the codes on the medication list:
Note the dosage and frequency
Obtain your pharmacy bills
Compare the pharmacy bills to the medication list especially checking the “PRN” medications
Emergency Room Visits
Were you prepared when your Loved One needed to be transported to the Emergency Room at the local hospital?
Chances are you were not!
It is important to realize that the ER and Admitting staffs misunderstand “Dementia” and “Alzheimer’s”. It is important to be very strong, and forcefully inform them, that your Loved One:
Is a dementia patient.
Resides in a memory care community.
Is non-communicative.
You need to be at your Loved One’s side. The ER staff needs to communicate with you!
The following link covers the most common questions asked by paramedics, ER staff and ER admitting personnel.
Hummingbird Project
The Hummingbird ProjectSM is an organization devoted to providing services and products that promote quality of life for older adults—whether at home or in a community setting. The goal of The Hummingbird ProjectSM is to cultivate joy, engage curiosity, and foster personal expression. We seek to bring happiness and delight to our clients by ensuring the fullness of life. We hope that clients will recognize the beauty in the world around them and the beauty within themselves.
The Hummingbird Project / Sage Eldercare Solutions, LLC
P. O. Box 1234
Millbrae, CA 94030-5234
650-777-7607
Ombudsman
San Mateo County Health, Area Agency on Aging, Ombudsman Services
1455 Madison Ave. Redwood City, CA 94061
Mon - Fri 8:30; AM - 4:00 PM; Phone: 650-780-5707; Fax: 650-364-5399
After hours, weekends, holidays: Crisis Line: 800-231-4024
Gail Cameron is a state-certified Ombudsman, and has been our Ombudsman since 2018. The mission of the California Ombudsman Program is to advocate for the dignity, safety, quality of life and quality of care for all long-term care residents. Gail is the Mid-county representative and visits the Silverado Belmont Hills faculty often. She is familiar with the staff and attends our Family Council general meetings. She is pleasant to speak with; a very good source of information and listens to all our concerns.
Select Rehabilitation
Physical, Occupational & Speech Therapy
Select Rehabilitation provides exceptional physical, occupational, and speech language pathology therapy services for your residents.
As a provider of on-site therapy services in senior living communities, Select Outpatient Services focuses on maintaining function, enhancing quality of life, and overall wellness. Our goal is to assist and support the residents in maintaining an active and healthy lifestyle. We support each resident’s ability to age in place by offering proactive, comprehensive therapy services across the continuum of care.
Sheena Pierre - Program Manager
Marnie Lyon - Wellness Coordinator
Silverado Belmont Hills, suite B
silverado.belmoint.hills@selectrehab.com
650-654-9700
Socks
Some residents do not wear shoes.
It is easier to have them wear non-skid hospital socks.
McKesson Terries Double Imprint Above Ankle Slipper Sock
Box of 48 is best buy
Make life simple and purchase one color:
For reference: 40-3816-001 Royal Blue